Free summary for download

For those who don’t have the time to read through the whole book, I provide a summary for download here<- it doesn’t cost you anything but a tweet, so please enjoy the work and spread the words.



After three years of hard work and countless editing, finally, my PhD thesis is published in the form of a book via publication.

"How do service designers manage multiple stakeholder involvement in complex projects? How do they generate knowledge and disseminate it? What is a Community of Service, and why is it important to the future of service design practice? In this book, based on her PhD thesis, Qin Han examines the practice and theory of service design, identifying three common design approaches to stakeholder management, and the knowledge that service designers need to develop projects and groups. This ground breaking study of the relatively new discipline of service design offers a useful summary of existing literature from related fields and places it in a design context. Dr Han concludes with important proposals for the future study, practice and teaching of Service Design. A must-read for practitioners, academics and students of design, business and management."

You can order the book directly here 

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